Shipping Policy
At qartsy, we aim to deliver every product safely, accurately, and within a reasonable time frame so customers can rely on our services with full confidence. This Shipping Policy explains in detail how shipping works, what customers can expect, how delivery timelines are determined, what responsibilities exist on both sides, how tracking operates, and what happens in case of delays, damaged shipments, or logistical complications. Our goal is to maintain complete transparency and provide a smooth experience from the moment an order is confirmed until it successfully reaches the customer.
General Shipping Commitment
We ensure that every item, especially technical and electrical equipment such as motors, is carefully packed, handled with professional care, and dispatched through reliable shipping partners. We work to maintain packaging integrity to avoid transit damage and ensure that sensitive equipment remains secure and safe throughout travel. Our logistics team continuously monitors shipping standards to deliver a dependable service experience.
Order Processing Time
Once an order is placed and payment is verified, it enters our processing cycle. Standard processing time may range from 1 to 3 business days depending on product availability, order verification, quality inspection, and packaging preparation. Customized, bulk, or special-order motors may require extended processing times due to manufacturing or configuration requirements. Orders are processed Monday to Friday during regular business hours, excluding weekends and public holidays.
Shipping Time & Delivery Duration
Shipping time depends on the destination location, courier availability, and logistical conditions. Estimated delivery timelines are communicated during checkout or by our support team. Delays may sometimes occur due to customs procedures, weather conditions, carrier delays, unexpected transportation restrictions, or other uncontrollable situations. While we always strive to meet expected timelines, we cannot guarantee delivery dates in circumstances beyond our control; however, our team remains fully supportive and responsive in such cases.
Shipping Coverage
qartsy delivers to a wide range of serviceable locations. Availability of delivery depends on courier network reach and regional shipping regulations for electrical equipment. If any location is not serviceable or restricted, customers will be informed before shipment and alternative options may be provided.
Shipping Charges
Shipping costs depend on multiple factors including product weight, dimensions, delivery distance, order type, and courier policies. Shipping fees, if applicable, are clearly displayed during checkout before completing the order. In some cases, promotional offers or special conditions may provide discounted or free shipping; however, this is subject to eligibility and not guaranteed for every order.
Packaging Standards
Since electrical motors and related equipment require careful handling, we use secure, protective packaging designed to minimize shock, vibration, and environmental exposure risks. Fragile and sensitive items are packed with additional cushioning or reinforced packing to reduce damage risk. Our team ensures that the product reaches customers in the best condition possible.
Order Tracking
Once an order is shipped, customers receive relevant tracking details (where available) to monitor the shipment status. Tracking allows customers to see current shipping stages such as dispatch, transit, sorting hubs, and delivery progress. If tracking information is delayed or not updating for some time, customers may contact our support team for assistance and clarification.
Delivery Attempts
Couriers generally make one or more delivery attempts. If the customer is unavailable, incorrect address is provided, or delivery access is restricted, shipment may be returned or delivery may be delayed. In such cases, reshipping charges may apply depending on the situation. It is the customer’s responsibility to provide accurate delivery details and ensure availability to receive the shipment.
Damaged, Lost, or Missing Shipments
If a package arrives visibly damaged, customers should refuse delivery if possible or immediately inform us with proof (images or video) upon receiving it. We will evaluate and resolve the case through replacement, return, or other suitable support depending on eligibility. In rare cases of lost or undelivered shipments, we coordinate with the courier to investigate and ensure a fair resolution for the customer.
Incorrect or Incomplete Shipping Information
Customers must provide accurate name, address, contact details, and delivery instructions at checkout. Any incorrect information may cause delays or failed delivery. qartsy is not responsible for loss or delays caused by incorrect customer information; however, we always assist in resolving the situation wherever possible.
Shipment Inspection Responsibility
Customers are encouraged to carefully inspect their package upon delivery. If any issue such as visible damage, missing items, incorrect product, or tampering is noticed, it should be reported immediately. Early communication helps us resolve matters quickly and efficiently.
Unforeseen Delays
External factors including customs inspections, transportation strikes, severe weather, route restrictions, pandemic regulations, security checks, or courier-related operational issues may cause unexpected delays. While these factors are beyond our direct control, our team remains committed to supporting customers with updated information and assistance.
Customer Support During Shipping
Our support team is available to assist with shipping inquiries, tracking assistance, clarification requests, delivery confirmations, or any support required during the shipping journey. We believe communication is key in ensuring a smooth and comfortable customer experience.
Business Details
Business Name: qartsy
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@qartsy.com
Business Address: 4 Washington Square N, New York, NY 10003, United States