Contact Us

Introduction and Purpose

This Contact Us is designed to make communication with qartsy simple, respectful, transparent, and reliable. Customers, partners, regulatory authorities, and visitors of our store should always feel confident that whenever they need assistance, clarification, product guidance, service information, complaints handling, or business coordination, they can reach us easily and receive a professional and timely response. This policy clearly explains how you can contact us, what to expect after you contact us, how we handle your inquiries, how we protect your information during communication, and how we ensure fairness and customer respect throughout the contact process.

Availability and Support Scope

Our support team is available during our committed working hours to assist with general queries, product support, compatibility guidance, technical clarification, order inquiries, warranty assistance, complaint review, business requests, compliance communication, and any concern regarding our electric motors or related services. Although we give our best effort to answer all questions effectively, our responses are focused on accurate factual assistance rather than exaggerated or misleading claims. Customers are always encouraged to provide complete details of their query to enable us to help them precisely, especially for technical matters.

How to Reach Us via Email

The primary and most reliable way to reach qartsy is through email communication. Customers can send us an email with their question, feedback, order concern, complaint, documentation request, compliance inquiry, warranty matter, or general support need. Upon contacting us through email, customers should include their name, order number (if applicable), a clear description of the issue, and any supporting information that may help us resolve the concern faster. Our team works professionally to maintain polite, respectful, and honest communication with every customer.

Expected Response Time

We aim to respond within a reasonable timeframe during business days, and while most inquiries receive a reply much sooner, complex matters, verification cases, or technical requests may take longer as they require review by expert staff. Our focus is always accuracy, fairness, and clarity rather than rushed responses. Where additional time is required, we make efforts to communicate delays or request extra information if needed. The goal is to ensure every customer receives a complete and helpful response rather than a partial or unclear answer.

Handling Order-Related Inquiries

If your query is related to an order, it is important to include complete and correct order information. This allows us to locate your request and support you efficiently. We verify relevant order data to ensure safe handling and prevent unauthorized account or order access. Only verified customers or authorized individuals can receive specific order details to protect privacy and prevent misuse. This helps maintain secure and trustworthy service.

Complaint and Escalation Handling

We treat all complaints seriously and respectfully. If a customer is dissatisfied with any aspect of our service, product, shipping, or support process, they can contact us with full details of the concern. Our team reviews complaints carefully, investigates fairly, and provides a clear response explaining findings and next steps. If a matter needs escalation to a senior support representative or dedicated department, we responsibly forward it while keeping the customer informed about progress whenever possible. Our escalation approach is designed to be fair, understanding, and solution-focused.

Business Communication and Partnerships

Suppliers, compliance authorities, business partners, distributors, service providers, and organizations interested in professional cooperation can also contact us. We review legitimate business proposals thoughtfully and respond based on relevance, capability, and compliance. Any commercial or technical collaboration discussions are treated ethically and confidentially in accordance with applicable business norms.

Privacy, Security, and Confidentiality of Communication

Whenever you contact us, your information is handled with respect and confidentiality. Personal data shared during communication is used strictly to address your inquiry, improve service quality, and fulfill legitimate support purposes. We do not misuse contact information or share it irresponsibly. Communication records may be securely stored for service quality improvement, legal compliance, safety purposes, dispute resolution, and documentation requirements, while following relevant privacy standards. Customers should avoid sharing unnecessary sensitive data, and we will never ask for information unrelated to support or verification needs.

Fair Treatment and Non-Discrimination

Every customer contacting qartsy is treated with equal respect regardless of identity, location, background, profession, or purchasing history. We maintain a professional tone, patience, and clarity in communication. Offensive, abusive, fraudulent, harmful, or illegal communications may not be entertained and may be refused or reported where necessary to comply with safety obligations.

Accessibility and Customer Convenience

We aim to keep our communication accessible and easy to understand so customers do not feel confused or ignored. Customers can contact us confidently knowing that their queries will be handled seriously and thoughtfully. If a customer requires additional explanation or clarification, we remain willing to provide more detailed and simplified responses wherever appropriate.

Continuous Improvement

We constantly work to improve our communication quality, clarity, and speed. Feedback about our support is always welcome, and constructive suggestions help us refine our service experience further.

Business Details

Business Name: qartsy
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@qartsy.com
Business Address: 4 Washington Square N, New York, NY 10003, United States