FAQ
At Qartsy, we want to make your shopping journey as smooth as possible. Below are answers to the questions we get asked most often about our bags and services.
What kind of bags do you sell?
We offer a wide range of premium bags, including handbags, backpacks, totes, and travel bags. Each piece is selected for its quality, style, and practical functionality to suit your daily lifestyle.
How can I get support?
We provide 24/7 Chatbot Support directly on our website for instant answers. For more complex inquiries, you can email our team at support@qartsy.shop during our business hours.
Where do you ship?
Currently, Qartsy ships exclusively within the United States. We are focused on providing the best possible service to our domestic customers before expanding further.
How long will it take to receive my bag?
Most orders arrive within 5–8 business days. This includes a 1-2 business day processing window followed by 4-6 business days for transit via our trusted carriers.
What payment methods do you accept?
We securely accept payments through PayPal. You can use your PayPal balance or any major credit/debit card linked to your PayPal account for a secure transaction.
Are your bags made of durable materials?
Yes! Quality is our top priority. Our bags are crafted from high-grade materials like premium vegan leather, reinforced canvas, and durable nylon, designed to withstand daily wear and tear.
What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your bag, it must be returned in its original, unused condition with all tags and packaging intact. Please see our full Return & Refund policy for more details.
What if my bag arrives damaged?
If your product is defective or damaged upon arrival, please contact us at support@qartsy.shop within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund immediately.
Can I track my order?
Absolutely. Once your order is dispatched, we will email you a tracking number. You can use this number on the carrier’s website to see the real-time location of your package.
Need more help?
Our 24/7 Chatbot is always ready to assist! If you prefer email, reach out to support@qartsy.shop and we will get back to you as soon as possible.
Reach Us
Business Name: Qartsy
Business Email: support@qartsy.shop
Chatbot Support: 24/7 Available
Business Hours: 9:00 AM – 5:00 PM (Mon–Sat)
Business Address: 4 Washington Square N, New York, NY 10003, United States