Frequently Asked Questions (FAQ)
This Frequently Asked Questions section is designed to help customers understand our products, services, policies, procedures, and support approach clearly and confidently. At qartsy, we believe transparency, clarity, and honest communication are essential. These FAQs address commonly asked questions about electric motors, ordering, payments, shipping, returns, support, and safety. If your question is not answered here, you are always welcome to contact us directly and we will gladly assist you.What does qartsy sell?
qartsy specializes in electric motors and related solutions intended for customers who require dependable, performance-oriented products. Our focus is to offer reliable options suitable for various applications while maintaining clarity, proper information, and professional service. We aim to support customers in making informed purchase decisions rather than encouraging unrealistic expectations.
Are your products genuine and responsibly sourced?
Yes, we aim to provide responsibly sourced and quality-focused products. We follow responsible handling and sourcing practices to ensure customers receive items consistent with described specifications. Our priority is reliability, safety awareness, and honest representation rather than exaggerated claims.
Do you provide technical guidance before purchase?
Yes, customers may contact us for clarification regarding suitability, specifications, compatibility or general understanding of product details before placing an order. While we do our best to guide customers, the final installation and usage responsibility lies with the user, especially for technical environments where professional handling is required.
How can I place an order?
Orders can be placed directly through our online store by selecting your desired product, reviewing the product details carefully, and proceeding through checkout. Customers are encouraged to double-check the product specifications, address details, and order information before confirming to ensure accuracy and avoid avoidable delays or misunderstandings.
Will I receive order confirmation?
Yes, once an order is successfully placed, customers generally receive confirmation details using the email provided at checkout. This confirmation helps verify that your order was received and is being processed.
How long does it take to process and ship an order?
Processing and shipping timelines may vary depending on product availability, destination, and other logistical considerations. While we strive to process orders as efficiently as possible, customers should allow reasonable time for handling and dispatch. More detailed information regarding shipping expectations is available in our Shipping Policy.
Do you provide tracking details?
Where applicable, tracking details may be provided once the order ships so customers can monitor delivery progress. Tracking information depends on carrier services used and availability of tracking facilities for that shipment.
What if I entered incorrect order or shipping information?
If incorrect information is submitted, customers should contact us as soon as possible. While we do our best to make corrections before shipment, we cannot guarantee changes if processing has already advanced. Providing accurate details at checkout is essential to prevent complications.
What payment methods do you support?
Accepted payment methods are mentioned in our Payment Policy. We support secure and commonly trusted payment options and strive to ensure every transaction remains safe and protected. Sensitive payment data is handled securely and not misused.
Is my payment information safe?
Yes, we treat financial information with seriousness. Payments are processed using secure methods designed to protect customer privacy and transaction integrity. We do not intentionally engage in unsafe payment practices and encourage customers to follow safe online payment habits as well.
Do you offer returns or refunds?
Our Return & Refund Policy explains eligibility, terms, conditions, timelines, and responsibilities. Customers are encouraged to review the policy before purchase so expectations remain clear. We aim to handle valid return and refund cases fairly and respectfully.
What if my product arrives damaged or defective?
If an item arrives damaged, defective, or not functioning as expected, customers should contact us promptly with details and supporting evidence such as images or description. We review such cases carefully and take appropriate action according to policy guidelines.
Do you provide warranty?
Warranty availability depends on the nature of the product. Where relevant, applicable warranty terms will be communicated or mentioned alongside the product or clarified upon inquiry. Customers should always use products correctly and follow safe handling practices to protect product integrity.
How do I contact customer support?
Customers can reach us through email for assistance, inquiries, guidance, complaint handling, or clarification. Our support team responds professionally and respectfully while maintaining accuracy and transparency. Full details are available in our Contact Us Policy.